Cleaning ServicesOttawa
Service policies
These policies explain C&L's working approach before property-specific details are known. Your accepted quote or service agreement should identify the scope, frequency, access, responsibilities, pricing, and terms that actually apply.
At a glance
Scope control
Pricing boundary
Website examples and pricing education are not a property-specific quote. Applicable price, tax treatment, deposits, invoicing, payment timing, late-payment terms, price review, or minimums must be stated in the quote or agreement that governs the service.
Read the cleaning pricing guideScheduling and changes
Forms, emails, calls, walkthroughs, and draft proposals begin a conversation. Availability, arrival window, frequency, and start date need confirmation.
Cancellation, rescheduling, lockout, or failed-access charges apply only if the applicable quote or agreement states them. Contact C&L as soon as a change is known.
Construction, events, unusual soil, occupancy, debris, pests, hazards, restricted access, or substantially different conditions may change the work, timing, equipment, or price.
If C&L needs to propose a scheduling, cleaner, product, or operating change, the effect on the agreed service should be discussed through the named contact.
Access and readiness
Confirm an authorized contact and use an agreed secure channel for active credentials. Do not put codes in the public quote form.
Credential handling, storage, return, lockup, and alarm responsibilities need property-specific agreement.
Identify pets, occupancy, restricted rooms, and arrival considerations. Keep pets safely managed according to the agreed plan.
Cleaning service does not transfer responsibility for pet care, supervision, or occupant safety.
Secure cash, jewellery, medication, documents, fragile items, and anything cleaners should not move.
C&L should follow recorded do-not-touch areas and raise uncertainty rather than guessing.
Provide lawful access, suitable parking or loading information, utilities where required, and notice of known hazards.
Unsafe, inaccessible, or materially different work may be paused, shortened, excluded, or rescheduled while the next step is reviewed.
Products and equipment
The quote should identify whether C&L or the client provides products, consumables, liners, equipment, storage, or specialty items. Client-supplied products should be labelled, suitable for the intended surface, and available as agreed.
Surface limitations
Identify delicate, damaged, unsealed, specialty, or manufacturer-restricted surfaces before cleaning. A requested product or method does not create a disinfection, environmental, restoration, stain-removal, or health outcome unless that capability and result are specifically supported and agreed.
Quality and concerns
Contact C&L with the property, service date, affected area, what you observed, and a useful reply route. The concern can then be compared with the approved scope, access, condition, instructions, and available records.
Capture the concern in the client's words.
Check scope, condition, access, and records.
Clarify the appropriate next action and owner.
Confirm what changed or what decision remains.
This general process does not promise a universal response time, re-clean, refund, credit, guarantee, or other remedy. Any applicable remedy should be assessed from the facts and governing quote or agreement.
Information and photographs
Do not send active access codes, payment information, unrelated personal records, or sensitive health details in the initial request. C&L should take or publish property photographs only for an agreed purpose and with appropriate client authority and permission.
Read the privacy noticeSenior Care
Senior Care is a cleaning service. Scheduling, access, payment, updates, and authorized family or property contacts should respect the client's choices and applicable authority. It does not include medical, nursing, personal support, medication, transportation, banking, transfer assistance, supervision, welfare checks, or emergency monitoring.
Review Senior Care cleaningPolicy FAQ
No. They explain a general working approach. The accepted quote, service agreement, and approved changes determine the property-specific relationship.
No. C&L needs to review fit, condition, products, equipment, procedure, time, capacity, and price before adding work.
No universal fee is stated here. A fee applies only when it appears in the applicable quote or agreement and the relevant situation occurs.
Ask C&L to clarify in writing before service. Property-specific accepted terms should govern over a general website explanation, subject to applicable law.
Make the property specific
C&L can review the cleaning need before the parties decide what belongs in the written quote.